Rasmus Haslund

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Veeam Backup & Replication error Data at the root level is invalid. Line 1, position 1.

2013-07-24 by Rasmus Haslund 1 Comment

Today a customer called me with an issue getting  Veeam backup of one VM that had previously worked without issues.
His environment was VMware vCenter 5.1 U1 and Veeam Backup & Replication 6.5 patch 3.

 

The error recieved was:
veeam_Data_at_the_root_level_is_invalid_1
Error: Data at the root level is invalid. Line 1, position 1.

 

This is the first time I have seen this error message and a quick Google search only revealed a post on the Veeam forums from 2010 regarding Veeam one.
To resolve this I decided with the customer to simply attempt to delete the single VM from the backups and retry the job.

The steps are as follows:
1. Open Backup & Replication -> Backups -> Disk

2. Right click on VM with the issue and click Remove from Disk
veeam_Data_at_the_root_level_is_invalid_2

3. Confirm by clicking Yes
veeam_Data_at_the_root_level_is_invalid_3

4. Wait for the process to finish
veeam_Data_at_the_root_level_is_invalid_4

5. Retry backup job

 

Please post a comment if this helped you 🙂

 

Filed Under: Fix IT, Veeam Tagged With: Data at the root level is invalid, error, Veeam

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Rob G
7 years ago

I realize this is a pretty old thread, but I just tried this in VEEAM 8.0, and it worked like a charm…thank you!

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